Enterprise Knowledge Retrieval System

Departmental expansion now planned across the wider organization.

Client

Enterprise corporate client

Project

Internal Knowledge System

Year

2026

(01) Overview

Overview

An enterprise client wanted to stop employees from wasting time hunting for information across siloed systems like Salesforce, JIRA, SharePoint, and email. Axia consolidated these sources by building a custom RAG system with dedicated connectors and smart re-ranking. It delivers unified answers through a simple, natural-language chatbot for internal documents, support tickets, and sales data.

Internal Knowledge System
Enterprise corporate client
MCP / A2A protocol live access
Salesforce · JIRA · SharePoint

(02) Solution

Custom Connectors

Connectors for Salesforce, JIRA, and SharePoint unify all data into one retrieval layer.

Live Protocol Access

MCP/A2A protocols grant the assistant live, context-aware system access instead of stale snapshots.

Natural Language Chatbot

A single conversational interface lets employees query documents and tickets without switching tools.

(03) Results

Results

200+ Expected concurrent users
1 Unified query interface
Scaled Pilot to full production

Outcome: Departmental expansion now planned across the wider organization.

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